Frequently Asked Questions
Check out these common FAQ's
There are several materials to choose from when purchasing a flag. There are many variables that determine a flags quality, durability and price. Materials used for flags are designed for specific use, flying habits and climate. They vary in thickness, weave and weight. The quality of the inks used to dye the material, or for the digital printing process, determine the level of fade resistance and color fastness. The type of thread and methods to stitch the flag and the fly ends determine whether your flag will fray or shred in high winds. The most popular and best waving flag is nylon – USA Flag Co.® US Nylon American flags. If your flag will be flown outside you need to first decide if you will fly it only on flag flying holidays or daily. Then you must take into consideration your climate, as extreme climates and wind will dictate a special fabric. The best material for extreme weather is polyester – USA Flag Co.® US Polyester American flags.
This is the most common question asked in the industry and the most difficult to answer. No two flags will wear the same due to weather conditions and how often the flag is flown. Our flags offer the best stitching and highest quality materials to get your flag off to a great start.
Do not hang a flag where the wind will whip it against rough surface, such as tree branches, wires or cables or the outside of your home or building. Inspect your flags regularly for signs of wear. Repair any minor rips or tears right away this can be mended easily with a sewing machine or sewing kit. Keep the surface of the pole free of dirt, rust or corrosion that could damage or stain your flag.
If your flag is significantly faded, torn or tattered it is time to retire your flag. Your flag should be retired privately in a dignified manner. In addition, many local community organizations have flag disposal centers that will dispose of your flag for you.
Exposing your flag to rain, wind, snow or high winds will shorten the life of your flag considerably. If you leave your flag exposed to the elements, it will greatly reduce the life of your flag.
The most common flag for residential use is a 3’ x 5’ which can be used on a 5’ and 6’ pole that is attached to the house on an angel or a 20’ in-ground flagpole. Please visit our Flag Materials and Sizes page for more information.
Yes, as long as your pole is large enough to support the weight of the flags. The USA Flag must always fly at the top. The flag underneath should be at least one foot lower and be one size smaller than the USA Flag. Flags of other countries are not to be flown beneath the USA Flag.
Additional details click here: Flag Etiquette & Guidelines
Flag Care and Repair
We recommend that you hand-wash your flag with mild soap, rinse thoroughly and air dry. You can also use a dry cleaning service. Remember to not fold the flag or put away damp. The colors may run or the flag could become moldy.
The easiest way to get wrinkles out of a flag, especially a US Nylon flag is with an iron. USA Flag Co. recommends spraying some water lightly on the flag, setting the iron to cool to warm (make sure the iron is not too hot so as not to melt the material) and just gently go over the flag until the wrinkles are out. If you have a steamer, that will also work as long as it is set to a low temperature.
Previous to Flag Day, June 14, 1923 there were no federal or state regulations governing display of the United States Flag. It was on this date that the National Flag Code was adopted by the National Flag Conference which was attended by representatives of the Army and Navy which had evolved their own procedures, and some 66 other national groups. This purpose of providing guidance based on the Army and Navy procedures relating to display and associated questions about the U.S. Flag was adopted by all organizations in attendance.
Flag Etiquette – U.S. Code Title 36; Chapter 10 - (PDF File)
At checkout you will be given two options to choose from on shipping methods. Free Shipping on orders above $50 (7-10 business days) or Standard Shipping for $5.99 (5-7 business days).
At checkout you will be given two options to choose from on shipping methods. Free Shipping on orders above $50 (7-10 business days) or Standard Shipping for $5.99 (5-7 business days). Once your order is done being beautifully hand sewn, we ship free standard shipping for US orders over $50. You may cancel an order at any time prior to Shipping by emailing us via email@example.com
If you would like to cancel an order after it has been shipped, we will attempt to intercept the package through the delivery service, although this is not guaranteed. Intercept services do have fees associated with them, so we will deduct the cost to intercept from your refund. If interception is not possible, you can send the package back by either refusing the package at delivery or shipping it back to us.
If you refuse the package and send it back to us, we will be charged a fee from the mailing service and will deduct that fee from your refund.
We currently only ship to United States addresses. We are looking into adding other shipping destinations soon. Please check back with us!
USA Flag Co. wants you to be completely and perfectly satisfied, and that is why we offer a 30-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return. No questions asked.
Here's how it works: Contact our customer service team by emailing us at firstname.lastname@example.org, or filling out our contact us form available 7-days a week, 24-hours a day. We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
Return the product with the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA number. We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid.
It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: We must receive the product(s) within 30 days from the date you originally purchased the item, for the refund to be valid.
The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
Last but not least, it usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).
Gift boxes, coffee cups, candles, and pillows are non-refundable.
Our Error: If you received a wrong product due to our error, please return the product unopened in the same package in which you received it and include a copy of the invoice. You will receive credit for the product once we receive the return. We will ship you the correct product at no additional shipping expense.
Shipping Damage: If your package is visibly damaged upon arrival, refuse the package and have it delivered back to us. Contact us immediately at email@example.com and we will have a replacement order shipped to you right away at no additional shipping expense.
Defective Products: If you receive a product that is defective, or is in any way damaged from something other than shipment, please contact us within 24 hours of receipt. Please return the product in the same package in which you received it and include a copy of the invoice. We will ship you the correct product at no additional shipping expense or refund your money.
Your Error: If you ordered a product by mistake or are unhappy with the item, you may return it for a full refund, less any shipping charges or other fees associated with the order. Shipping will be done at your expense. You will receive credit which you may spend at our store for your item upon receipt.