USA Flag Co. wants you to be completely and perfectly satisfied, and that is why we offer a 6 Months, No Questions Asked Warranty from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed replacement. No questions asked.
Here's how it works:
Contact our customer service team by emailing us at firstname.lastname@example.org, or filling out our Contact Us form available 7-days a week, 24-hours a day. We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
Return the product with the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA number. We must receive the return within 6 months from the date you originally purchased the item, for the refund to be valid.
It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: We must receive the product(s) within 6 months from the date you originally purchased the item, for the replacement to be valid.
Last but not least, it usually takes a week to process your package, and another 7-10 business days (excluding holidays and weekends) for our warehouse to process, pack and ship you a replacement product.
Limited product selection:
Not all products qualify for the warranty. The products that do qualify are labeled “★ BEST WARRANTY” and will be clearly stated on each product details page with the (6 MONTHS, NO QUESTIONS ASKED WARRANTY) and logo.
Note: The warranty is automatically voided if the flag is flown on a vehicle of any sort at high speeds. We want to be fair, but we can't replace a flag that has been shredded to pieces and exposed to high speed conditions. We want to be fair with you and hope you will be fair with us too.