Refund policy

USA Flag Co. Return Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. USA Flag Co. wants you to be completely satisfied with your purchase, and we stand behind everything we sell with a 100% No-Risk Money Back Guarantee with some exceptions noted below.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Here's How It Works

We use a Self-Serve Return system to make the return process fast and easy. Here's how to submit your return request:

Step 1 — Log into your account: Visit usaflagco.com and click the Account icon in the top right corner. Log in with the email address you used when placing your order.

Step 2 — Find your order: Click on the order you want to return. If you placed your order as a guest, use the order confirmation email you received to locate your order number.

Step 3 — Request your return: Select the item or items you want to return. Choose your reason for return from the dropdown menu. Add any additional notes about your return if needed. Click "Request Return" to submit.

Step 4 — Wait for approval: You will receive an email notification once your return request has been reviewed and approved. The approval email will include your Return Merchandise Authorization (RMA) number and complete return shipping instructions.

Step 5 — Ship your return: Package your item securely in its original packaging with your receipt or proof of purchase and your RMA number clearly included inside the package. Return shipping is at your expense. We strongly recommend using a trackable shipping method to avoid delays or lost returns.

Step 6 — Receive your refund: Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed within 10 business days to your original payment method.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at contact us and we will investigate right away.

The charges on your original order, excluding original shipping and handling fees, are fully refundable when all return conditions are met.

10% Restocking Fee

A 10% restocking fee will be applied to all approved returns. This fee covers the cost of inspecting, repackaging, and restocking returned items. The restocking fee will be deducted from your refund total at the time your return is processed.

The restocking fee does not apply in cases where you received a defective item, a damaged item, or the wrong item due to our error. In those cases, we cover all costs and no restocking fee is charged.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you receive your replacement as quickly as possible without waiting for the full return process to complete before your new order ships. To begin an exchange, start a return request using the Self-Serve Return steps above and place your new order separately at usaflagco.com.

Damages and Issues

Please inspect your order upon reception within 48 hours of delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Damage: If your package arrives visibly damaged, refuse the package and have it returned to us. Contact us immediately at contact us and we will ship a replacement order to you at no additional shipping expense.

Defective Products: If you receive a product that is defective or damaged from something other than shipment, contact us within 48 hours of receipt at contact us. Include photos of the defect along with your order number. We will ship you a replacement at no additional shipping expense or refund your money in full — your choice.

Our Error: If you received the wrong product due to our error, contact us at contact us immediately. Return the product in the same package in which you received it and include a copy of your invoice. We will ship you the correct product at no additional shipping expense and no restocking fee will be applied.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned. Non-returnable items include:

• 5-foot & 6-foot one-piece flagpoles — due to their size and shipping requirements
• In-ground flagpoles — due to their size and shipping requirements
• Custom or personalized products — including special orders or any item made to your specifications
• Used, worn or flown items — including flags, flagpoles, brackets and merch
• Personal care goods — including pillows
• Sale items — unfortunately we cannot accept returns on sale items
• Gift cards — gift cards are non-returnable and non-refundable

Please get in touch with us at contact us if you have questions or concerns about whether your specific item is eligible for return before submitting a return request.

Return Shipping Policy

Your Return: If you are returning an item because you ordered by mistake, changed your mind, or are unhappy with the item, return shipping is at your expense. We recommend sending your return with tracking or delivery confirmation to avoid delays.

Our Error: If you received the wrong product due to our error, we will cover all return shipping costs and ship your correct item at no additional expense.

Shipping Damage: If your item arrived damaged in transit, contact us within 48 hours at contact us with photos of the damage and your order number. We will ship a replacement at no additional shipping expense.

Contact Us

For any questions about your return, refund, or exchange, please contact our customer service team:

Email: contact us Contact Form: usaflagco.com/pages/contact-us

We are committed to making every experience with USA Flag Co. a positive one. If something isn't right, we will do everything we can to make it right — because that is the standard we hold ourselves to as a veteran-owned American company.