Our Guarantee

100% Satisfaction Guarantee — 30-Day No-Risk Money Back

We stand behind everything we sell. If you're not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return — no hassle, no runaround.

Starting a Return is Easy — Do It Yourself in Minutes

We use a Self-Serve Return system so you don't have to wait on us to get the process started.

Step 1 — Log into your account
Visit account.usaflagco.com and log in with the email address you used when placing your order.

Don't have an account? Create one at account.usaflagco.com using the email address from your order to access your order history and submit your return without contacting us.

Checked out as a guest and unable to create an account? Use our Contact Us page and we'll assist you.

Step 2 — Find your order
Once logged in, select the order containing the item you'd like to return.

Step 3 — Request your return
Select the item(s) you want to return, choose a reason from the dropdown, add any additional notes if needed, and click "Request Return" to submit.

Step 4 — Wait for approval
You'll receive an email once your return request has been reviewed. If approved, the email will include your return shipping instructions.

Step 5 — Ship your return
Pack your item securely in its original packaging and include your proof of purchase. Return shipping is at your expense. We strongly recommend using a trackable shipping method — we are not responsible for returns lost in transit.

Step 6 — Receive your refund
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed within 7–10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

A Few Things to Know

• Returns must be received within 30 days from the date of purchase to be valid
• Items must be unworn, unused, with tags, and in original packaging
• Original shipping and handling fees are non-refundable
• A 10% restocking fee will be deducted from your refund total
• Return shipping is at your expense — send with tracking to avoid delays
• The following items are non-returnable: personal care goods including pillows, gift cards, sale items, used or flown flags, and custom or personalized products

Where Is My Order?

You can check your order status and tracking information anytime without contacting us. Simply log in to your account at account.usaflagco.com to see real-time updates on your shipment.

Need Help?

To submit or monitor your return request, log in to your account at account.usaflagco.com — you can track the status of your request anytime without needing to contact us.

For issues not covered by self-service, visit our Contact Us page.

We are committed to making every experience with USA Flag Co. a positive one — because that is the standard we hold ourselves to as a veteran-owned American company.